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内容简介
讲了什么？
凯特·墨菲揭示了一个被测量证实的真相：医生打断患者的中位时间是十一秒，而患者完整表述只需六秒。四十年来这个数字纹丝未动。实验显示，被专注倾听的人防御心降低，观点自然软化，无需任何说服。从未被起诉的医生只是多花三分钟确认患者理解。倾听不是礼貌，是一种能产生可测量效果的干预。
你将学到：
- 十一秒法则如何暴露假性倾听
- 为何复述技巧无法制造被理解感
- 倾听如何缩短房间里的权力距离
凯特·墨菲揭示了一个被测量证实的真相：医生打断患者的中位时间是十一秒，而患者完整表述只需六秒。四十年来这个数字纹丝未动。实验显示，被专注倾听的人防御心降低，观点自然软化，无需任何说服。从未被起诉的医生只是多花三分钟确认患者理解。倾听不是礼貌，是一种能产生可测量效果的干预。
你将学到：
- 十一秒法则如何暴露假性倾听
- 为何复述技巧无法制造被理解感
- 倾听如何缩短房间里的权力距离
