Work Only

Kim Scott names six distinct workplace failures: bias, prejudice, bullying, discrimination, harassment, and physical violations. Drawing on McKinsey research showing bottom-quartile diversity firms are 29% less likely to achieve above-average profitability, Scott argues that injustice isn't just unfair but inefficient. Her framework assigns four temporary roles to every incident: person harmed, upstander, person causing harm, and leader. The 5Ds intervention method and the crucial distinction between "I," "It," and "You" statements give readers precise tools for confronting harm without becoming collateral damage themselves.

You'll learn:

- Why "You" statements shift bullies from offense to defense

- How the 5Ds framework guides upstander intervention

- What separates bias correction from performative training