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内容简介
讲了什么？
道格拉斯·斯通和希拉·希恩在《感谢反馈》中揭示了一个被忽视的真相：决定对话命运的不是给予者，而是接收者。他们将抵触分解为三种触发器——真相触发器、关系触发器、身份触发器，并提出"第二个分数"概念：事情本身你可能得F，但应对批评的方式可以得A+。克鲁格与德尼西1996年的元分析显示，超过三分之一的案例中反馈反而降低了绩效，关键在于注意力是停留在任务还是转向自我。
你将学到：
- 为何"挑错狩猎"让你错过百分之九十的有效信息
- 一句"你能举个例子吗"如何将法庭变成调查
- 第二个分数为何几乎完全由你决定
