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内容简介
讲了什么？
沉默不是和平，而是分期偿还的账单。凯瑞·帕特森等人的调查显示，每回避一次关键对话，平均损失八小时工作日和一千五百美元。艾米·埃德蒙森在哈佛研究医院用药错误时发现，高效团队并非犯错更少，而是能够谈论错误。谷歌"亚里士多德计划"对180个团队的研究证实，心理安全是区分高效团队的首要因素。西德尼·罗森与亚伯拉罕·泰瑟提出的"闭嘴效应"揭示：你沉默时保护的不只是对方，更是关于自己的那个故事。
你将学到：
- 沉默的真实成本如何计算
- 心理安全为何比团队自信更重要
- 开场白的三十秒如何决定对话走向
